Booking Conditions
- Arrival Time
As a courtesy to all guests, we operate a prompt appointment schedule and suggest you arrive at least ten minutes prior to your booking to allow time to check-in, change, and begin your Spa experience. A late arrival may result in your treatment time being reduced or cancelled.
- What To Bring With You
We will provide you with a fluffy robe, towel and slippers on arrival, but please make sure you bring a swimming costume. We also have a gym if you wish to bring along your gym wear. Please do not arrive wearing gym shoes.
- Cancellation Policy
Payment of 50% for will be required at the time of booking for your Spa Day. Should you wish to amend or cancel the reservation, you must provide 48 hours notice. A 25% refund will be given for cancellations exceeding 48 hours notice. Cancellations made within 48 hours of arrival will result in full loss of payment.
- Age Requirements
You must be aged 18 years or over to visit Beacon Hill Spa.
- Health & Medical Advice
Please ensure you inform the Spa prior to arrival if you are currently taking any medication or have recently undergone surgery. We recommend you consult a doctor if you have concerns regarding your health or are taking medication that may cause an adverse reaction.
- Expectant Mothers
Please note that some of our Spa experiences and Spa facilities may be unsuitable during pregnancy. We recommend that you speak with a member of our team for further advice.
- Security
Please note that Beacon Hill Spa will not be held responsible for loss of valuables at any time. We strongly advise that you bring essential items only and those of sentimental value are left at home.
You must take all necessary steps to safeguard yourselves and your property. We, our employees, contractors and representatives shall not be liable to you or your party for loss or damage to property.
We, our employees, contractors and representatives shall not be liable to you or your party for accidents or injuries to you and your party, either within the property or outside unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible.
We shall not be liable to you for the failure or non-availability of any particular facility, although in all cases we will seek to rectify any such failure as soon as is reasonably practicable.
The safety of our guests is paramount. The swimming pool is there for your enjoyment, but we require you to observe the Swimming Pool Rules which are displayed in the swimming pool building in relation to its use. If you or members of your party fail to observe these regulations during your stay, we reserve the right to close this facility or restrict your access to it.